Southeast Health IT Summit Agenda

Thursday, June 13, 2019
7:15 AM
8:00 AM
8:15 AM
Keynote Presentation

The electronic health record has become a critical part of the patient, provider, and data care triad.  However, the aspirations of advocates for the advancement of the EHR have led to an unwieldy and, more often than not, disappointing present state. This talk will discuss the rationale for and trajectory of the evolving partnership between patients, providers, and data, describe factors contributing to the current state of electronic health records and provide some predictions about the future direction of electronic health records.
9:00 AM
Provider Spotlight
Vanderbilt University Medical Center has developed a voice user interface prototype for the electronic health record (EHR). This interaction modality allows caregivers to naturally interact with the EHR through speech and easily surface information needed for patient care. Using artificial intelligence and natural language processing, the Vanderbilt EHR Voice Assistant (V-EVA) accepts voice request inputs, translates voice into text and then uses the natural language understanding engine to map the text to intents and synthesize results. V-EVA returns results to the user as voice replies, textual information and graphical data representations. These design principles support the busy caregiver workflow and decrease the EHR burden on providers.
9:45 AM
Join your fellow attendees to discuss what you've learned in the morning sessions and make new connections.
10:30 AM
Fireside Chat
John Bass joins our editor-in-chief, Mark Hagland to talk about the use of the blockchain in healthcare and how it will drive innovation, now, and in the future. John is CEO of Hashed Health, a healthcare blockchain innovation firm focused on building the new digital infrastructure for healthcare. John has over 20 years of experience in healthcare technology with expertise in shared operating systems that build trust, transparency, and incentives across health networks.
11:00 AM
Have you wanted to create consistent patient and plan member consumer experiences? Or provide opportunities to lower the cost of care? A digital health strategy is will answer your needs. At the heart of a digital health strategy is data trusted, secure data that can be accessed by everyone in the organization. To reach this level of maturity, organizations are starting to leverage governance to foster and deliver trusted data to their line of business data consumers.
11:30 AM
Hyper-convergence is a oft-used buzzword now within health IT circles, especially as the advent of new technologies around flexible infrastructure continue to disrupt the marketplace. However, hyper-converged computing represents a unique area of opportunity for healthcare IT teams, especially in the face of demands from leadership for greater flexibility, and lower time-to-market for new built or merged facilities or locations. So what exactly is hyper-convergence and how does it fit into the IT roadmap?
12:00 PM
12:45 PM
Provider Spotlight
The information services (IS) team at the University of Illinois Hospital and Health Sciences System (UI Health) was challenged by the executive team to improve customer service, to incorporate service delivery standardization, to simplify processes, to improve transparency, and to implement best practice ITIL workflows. Accepting the challenge from the Executive Team, over the course of many months the IS department embarked on a process to completely overhaul the service delivery program. During the course of this program, we struggled with how to change the IS department culture from an old “help desk” paradigm to an integrated, service-oriented culture. We found that we needed to do a complete process re-design, embracing transparency, implementing best practice workflows, and overall simplifying and standardizing. During this program implementation, the group worked to overcome many preconceived notions by the department, including a mindset of “this is how we’ve always done it.".
Discussion topics include:
  • Describe the key aspects of a service delivery improvement project State the benefits of focusing on process first and ensuring stakeholder inclusivity
  • Define the future state workflows for incident, change, problem, knowledge, and request management
  • Describe the approach used to assess department readiness to transition to the new future state workflows List the outcomes of the implementation, focusing on the associated metrics and dashboards for service delivery improvement
1:30 PM
2:00 PM
The signs of disruption in the healthcare industry are everywhere: Massive mergers. Major employers test driving new data-driven employee-based population health and preventive care programs. A major online retailer acquiring a pharmacy benefits administrator.
It’s an exciting and transformational time for the healthcare market. Patients can benefit from better information about health choices. Physicians can be more confident about treatment plans with greater visibility into outcomes. Even the potential to realize the promise of personalized medicine and targeted therapies without risking patient privacy.
Faced with all of the challenges and complexities of today’s healthcare environment, how can you accomplish your mission?
One theme is clear: Data is the future of healthcare. During this session, I’ll help you understand:
  • How data is the driving force underlying emerging technologies like artificial intelligence, (AI); analytics and applications in the cloud
  • Why you must manage data as a strategic, enterprise asset to improve decision-making speed and accuracy, and promote more seamless change management
  • What the five key areas are that are critical for successful data management within your organization
2:30 PM
Join to learn key findings and insights from the Patient Experience study, conducted by HIMSS Analytics. Fielded to both patients and providers alike, this study focused on understanding technology impacts on patient experience (PX) across the care continuum. Findings highlight focus opportunities for technology investments toward what patients truly value.
Learning Objectives:
  • Provide an overview of the key findings and insights from the HIMSS Analytics Patient Experience Study
  • Understand the technology strategies providers are using to improve the patient experience and drive improved patient satisfaction
  • Share disparities between the reality of the patient experience and the provider perception of care
3:00 PM
Tailboard Talk
This panel discussion will focus on ways healthcare organizations can reduce their overall IT spend and still deliver best in class solutions to their end users.
Our panelists will discuss:
  • How they focused on their quality care goals while still supporting their employees needs with technology solutions
  • Opportunities for cost savings with infrastructure, EHRs initiatives, cybersecurity programs, training programs and more
  • How adopting methodologies, like LEAN, can improve staffing and scheduling processes, therefore creating more engaging and efficient processes
4:00 PM
Fireside Chat
Join Rudy Hausler, Information Security Manager at Siskin Hospital for Rehabilitation for a deep dive discussion on a very unique and innovative password security project that resulted in a better-protected organization and an increase in cybersecurity awareness throughout his organization. This project is a perfect example of how Siskin innovated with tools they had to improve their cyber risk posture. 
4:30 PM
Join your fellow attendees at the end of the day to toast what you've learned and the new connections you've made.
Friday, June 14, 2019
7:30 AM
8:00 AM
8:15 AM
Join Erin Holt Coyne, the Tennessee Department of Health Chief Public Informatics Officer for a discussion with Mark Hagland, editor-in-chief, of Healthcare Innovation, to learn how the Department of Health is working with healthcare providers across the state to increase data exchange and create healthier populations. Discussion topics include:
  • The importance of data exchange relationships and data already being contributed to state-wide public health efforts
  • Important updates on the state’s Electronic Case Reporting (eCR) efforts and how relevant health data and information is delivered at the right time, to the right user, in the right setting across the state
  • Tackling the technical hurdles of interoperability to make data exchange efficient and timely
  • Thinking creatively about how public-private data exchange partnerships can improve the overall health of the population
8:45 AM
When disaster strikes and families are relocated to shelters in their community or even further afield, prescription refills and other healthcare needs become more challenging. The Sequoia Project is leading the Patient Unified Lookup System for Emergencies (PULSE), a nationwide health IT disaster response platform that can be deployed at the city, county or state level to authenticate disaster healthcare volunteer providers. It was conceived by the Office of the National Coordinator for Health IT (ONC) and the Office of the Assistant Secretary for Preparedness and Response (ASPR) following experiences in Hurricanes Katrina and Sandy. Well-meaning physicians and providers flocked to shelters to help, but the shelters could not confirm medical credentials of the volunteers, and the volunteers could not access evacuee health records. Learn how your community can leverage health IT and existing connectivity in your disaster planning.
9:15 AM
Creating a data-driven culture of continuous improvement requires more than a string of buzzwords. Mission Health has successfully embedded this culture across both clinical and operational teams, leading to dramatic improvements in patient outcomes and more efficient hospital and clinic operations.  This presentation will walk attendees through Mission’s journey to instill continuous improvement through analytics.
9:45 AM
Thanks to advancements in technology, Artificial Intelligence is enabling enterprises to drive innovation, efficiency, customer experience and productivity, while fundamentally transforming the nature of human work. Now that we have access to this technology, we need to shift the burden of monotonous tasks and free humans from the button Olympics they are used to performing. Join Sean Lane, CEO of Olive, as he discusses taking the robot out of the human and building a digital workforce to bring down administrative costs in healthcare.
10:15 AM
10:45 AM
Healthcare is no place for slackers. It’s a fast-paced industry that ups the game every chance it gets. And that’s for good reason, of course, because when you’re in the business of saving lives, you expect a lot of yourself and everyone around you. Now it’s time to expect more from your healthcare informatics solutions. To make sure they’re intelligent and interoperable, intuitive and extensible, sound and secure, and more.
Healthcare informatics hold great promise for helping us deliver on many of healthcare’s boldest aspirations -- advanced analytics, decision support, streamlined workflows, seamless care, and most importantly, improved outcomes. But too often, we settle for far less than the full value these innovative solutions can provide. During this session, Paula Cobb will explore ways to put powerfully productive healthcare informatics to work for you.
11:15 AM
Renowned Healthcare Innovation and KLAS Enterprises (KLAS) have partnered to bring exclusive education sessions to the Midwest Health IT Summit. Join Mitch Josephson, VP Arch Collaborative at KLAS for in-depth discussion on KLAS' research work on acute and ambulatory EMR usability coming out of the KLAS Arch Collaborative. Mitch will provide findings from KLAS' recent research and participate on an in-depth panel discussion on EMR usability. Attendees will also receive a summary report detailing recent findings of the Collaborative.
Session developed in collaboration with:
11:45 AM
12:30 PM
Tailboard Talk
EMR usability as well as the efficiencies of a well-built EMR are hugely important for physicians. Join our panelists to discuss how they build a culture of partnership between physician and clinician users, and IT personnel, to drive a quality EMR experience, increase EMR engagement and helping users focus on opportunities for EMR success in their organizations.
Discussion topics include:
  • Developing a non-bureaucratic governance structure that allows for changes to be made quickly to the EMR when needed
  • How they developed initial training programs, recognizing that the quality and duration of initial training are the top predictors of an individual’s EMR success
  • Building a culture of sharing, continuing education to support mastery of the EMR and helping clinicians become superusers by training them not only to successfully get data into the EMR but also to efficiently get data out of the EMR Building a quality EMR – cutting through the hype and choosing a vendor that work for their organization, based on best practices and feedback from the users
  • Building a quality EMR – cutting through the hype and choosing a vendor that work for their organization, based on best practices and feedback from the users
1:30 PM