Medical centers across the U.S. have struggled with industry wide challenges that include severe staffing shortages, hiring employees with no experience, process variance, and quality issues. Join this session to hear how education and training has become a key differentiator in onboarding new hires with no experience, successfully developing them into quality high performing technicians, and retaining them as long-serving employees. Learn how paying more attention to the experience versus teaching a technical skill can make the difference between a committed employee for life and a paycheck earner. This session will share real life experiences and action items to make a difference in your approach to education and training leading to improved employee experience and performance.