Whether you are performing preventative maintenance or wrestling with a breakdown repair, when a commercial vehicle is taken out of service, the goal is to get it back on the road as quickly as possible, and every minute counts. Service relationship management (SRM) platforms have evolved to streamline the repair process, though most of those efforts are behind the scenes. Dick Hyatt, CEO of leading SRM provider Decisiv joins CV Tech to bring some of those advantage to the foreground and discuss how fleets and maintenance providers can benefit by leveraging the power of SRMs.