Original Air Date: June 23, 2020

Virtual Care and COVID-19:
A Natural Fit?

COVID-19 and Cybersecurity: A Complex Moment in U.S. Healthcare

COVID-19 and Data Analytics: A Real-Time “Burning Platform” Use Case

In the face of a health crisis, particularly one involving a contagious virus, virtual care is being touted as a way to help triage the sick and keep the worried well out of already-crowded medical facilities. As long as COVID-19 persists, telehealth will continue to be deployed at the front lines of the pandemic. We’ll discuss how government waivers continue to pave a way for more telehealth-based services to be used for COVID-19 response, and the different ways technology companies in this space are working with their provider customers to safely and efficiently deliver care.

In March and April of this year, the leaders of patient care organizations were compelled to move forward to move as many staff members—clinical and non-clinical—to remote status, as quickly as human possible, as the COVID-19 pandemic created many infection-related risks for everyone involved. Now, patient care organization leaders are “backfilling” their shift, and focusing on the cybersecurity processes absolutely necessary to secure all types of processes across healthcare organizations. It is a moment of extreme focus around a point of extreme vulnerability for healthcare in this key moment.

The entire realm of data analytics had already become extremely important for the leaders of patient care organizations, as the leaders of hospitals, medical groups, and health systems have been leveraging data to help their organizations shift into success under value-based contracts. Now, facing an intense pandemic, they are beginning to leverage data to help them manage care delivery, especially the delivery of intensive care, as well as triaging, long-term care management, and staffing and resource management processes, and revenue cycle management. And in many cases, they are leveraging artificial intelligence and machine learning tools to do it more effectively. The moment for data analytics has never been more immediate than it is now.


Judd Hollander MD
Senior Vice President for Healthcare Delivery Innovation
Thomas Jefferson University

Michelle Stansbury
Vice President, Innovation and IT Applications
Houston Methodist

Anthony Oliva DO, MMM, FACPE
Vice President and Chief Medical Officer
Nuance Healthcare

Ray Costantini MD, MBA

Rajiv Leventhal
Managing Editor
Healthcare Innovation



Anahi Santiago
Chief Information Security Officer
Christiana Care Health System

Mark Eggleston
Health Partners Plans

Leslie Nielsen
Chief Information Security Officer
Nuance Healthcare

Curtis Simpson
Chief Information Security Officer

Mark Hagland
Healthcare Innovation



Art Jones MD
Chief Medical Officer
Medical Home Network

Jon Mcmanus
Vice President Enterprise Analytics
Sharp Healthcare

Anthony Oliva DO, MMM, FACPE
Vice President and Chief Medical Officer
Nuance Healthcare

Shawn Sutherland CPHIMS
Director, Healthcare Data Innovation and Patient/Member Outcomes
Information Builders

David Raths
Senior Editor
Healthcare Innovation