Lisa is a seasoned healthcare executive internationally known for her expertise in healthcare service delivery. She currently serves as Vice President of the Consumer Experience and Clinical Patient Access at University Hospital in her hometown of Cleveland, Ohio, formerly serving as SVP of Enterprise Patient Access at Jefferson Health. Her prior roles also include VP of Patient Access Services at Vanderbilt University Medical Center, Systems Director of Patient access at Houston Methodist and Director of Access Optimization at Cleveland Clinic.
She has strategically worked to aid organizational design and implement operational throughput strategies, call centers, telephony platforms and physician practice efficiencies. The implementations were inclusive of Epic and many other electronic medical records builds maintenance and innovative strategies. All of which advanced better healthcare delivery. She possesses a successful record of accomplishments and holds a reputation for formulating strategies to achieve improvement in service delivery, patient access and revenue. Lisa is a certified executive through Cornell University and a certified call center manager. She is well known for her tireless energetic work ethic towards achieving optimized operational efficiencies, while elevating employee engagement.