Centered around brand experience, the Cincinnati /Northern Kentucky International Airport (CVG) made a stellar comeback in the tumult following airline M&As. Once again, despite the pandemic, CVG is leaning in on its agile nature and moving faster into its next five-year brand deliverables, revealing just how resilient they are. This session details the airport’s innovative approaches to change management and how CVG is capitalizing on market growth, generating new revenue sources, and restoring confidence for its internal stakeholders and external customers.