Paul Comfort is the author of the Amazon #1 Best Selling Book, The Future of Public Transportation and host of the world’s top public transportation CEO podcast, Transit Unplugged - heard in 99 countries. He serves as Senior Vice President and Chief Customer Officer for the Trapeze Group and is Executive Director of the North American Transit Alliance. Comfort is longtime industry veteran and the former CEO of one of America's top transit systems, the Maryland Transit Administration (MTA) in Baltimore. He has also served as an elected County Commissioner and County Administrator and is the recipient of the transportation industry's highest individual honor - The American Association of State Highway and Transportation Officials' (AASHTO) Presidents Award.