Randal Weber, M.D., Associate Vice President for Healthcare Advancement at The University of Texas MD Anderson Cancer Center, will sit down with Editor-in-Chief Mark Hagland to share about the important initiative that he is helping to lead in order to improve response times from inside his organization when new patients who have never been treated before at MD Anderson, as well as patients previously seen, come into the system to be scheduled for diagnostic appointments and procedures. Dr. Weber will share about the complex process challenges involved in improving organizational responsiveness, and what’s being learned.