Rachel Mattix, Sr. Data Performance Analyst, joined Piedmont Natural Gas in 2015 as part of the Leadership Development Program, working in Risk Management and SOX. During her time in the Natural Gas Business Unit, Rachel provided regulatory and gas accounting process improvement support before joining Gas Data Performance and Analytics. In the past several years, Rachel has partnered with groups across the business to optimize the disconnect for non-pay process, develop a mechanism for the field to track weekly performance and respond to customer needs, and is currently supporting the effort to achieve net-zero methane emissions by 2030. She has education in Communications, Design Thinking, Lean Six Sigma, and Agile.