Maintenance services - oil changes, tire rotations, and the like - are services that professional technicians perform every day. And because we perform these tasks on a "routine" basis, it becomes easy to take these services - and the incorporated processes and procedures - for granted. In this seminar, Motor Age Director of Training Pete Meier will show you common mistakes technicians are making every day while performing common maintenance and repair services - and the real cost to both the shop and the consumer that occurs as a result. He'll also show the correct processes and procedures that you can put into place in your shop immediately - small changes that will result in greater customer satisfaction and lower comebacks!