How do you deal with a no? What do you say immediately after a customer declines a repair? Wouldn't it be great if you could turn a no into a Yes, without putting pressure on the customer to buy? It can be done and it is a skill you can learn. Understanding the psychology of your customer and what makes them buy is the foundation of a successful sales plan. You will learn how to remove sales objections and then how to respond to a no. These skills will help you close more sales and help you build a loyal customer base. During our time you will be shown the inside secrets that top producing service advisors use to hone their skill and keep them at the top of their game. Join fellow Service Advisor and Shop Owner Jeremy O'Neal for this action packed, skill-building webinar!