IT resources are in high demand – and bandwidth is tight. This webinar will bring together data from several market studies to examine how IT leaders in healthcare can mitigate these challenges by:

• Building a best in class IT Service Desk
• Managing teamwork across IT tickets and projects
• Improving self-service / knowledge base adoption
• ITSM: why Change Management matters
• Facilitating teamwork using online collaboration tools
• Instituting a formal PMO and project intake process