Maia Ottenstein is a passionate problem solver and designer for social impact. As the Manager for Design Research and Process Design in the DICE Group at Thomas Jefferson University Hospital, Maia leads a team of researchers and designers to create innovative solutions that improve efficiency, safety, and experience for healthcare organizations and their patients. Originally trained in product design, she considers the full life cycle of a project from the perspective of both the end users and the producers. In her free time, Maia can be found wandering outdoors or mixing a crafted beverage.