Dr. Welsh is the Associate Chief Experience Officer at Cleveland Clinic. She focuses on improving clinician communication and strengthening teamwork among caregivers to improve patient experience, quality, and safety. She is an emergency physician who has worked in community and academic departments and is a content expert on Telemedicine. Dr. Welsh is an assistant professor of medicine at Case Western Cleveland Clinic Lerner College of Medicine, a clinical assistant professor of pediatric emergency medicine at Ohio University, and a Fellow of the American College of Emergency Physicians. She directs the Cleveland Clinic Community Paramedicine and Urgent Dispatch team, an innovative home care model that eases chronically ill patients’ transition from hospital to home and improves access and quality of care. Dr. Welsh also serves on the Board of Directors of the Healthy Lakewood Foundation.