Your shop operates more efficiently and can make more money when everything follows the same process. Creating standard operating procedures is the key. This webinar is the starting point. Developing and Implementing SOPS – Standard Operating Procedures will cover how you can identify various processes in the collision repair shop that should be standardized due to their frequency of use and importance to the overall performance of the shop, otherwise known as standard operating procedures or SOPs. These seemingly simple documents, when followed, eliminate the potential for mistakes, clearly define outcomes and most importantly provide a performance roadmap to be followed by employees.