Monday, April 18, 2022, 11:30 AM - 12:00 PM
Provider Spotlight
Cleveland Clinic’s Revolutionary Approach to the Patient Experience

In this session, Judith Welsh, M.D., Associate Chief Experience Officer at Cleveland Clinic, will share with the audience the story of how she and her colleagues have been evolving forward their approach to optimizing the patient experience by starting with how clinicians approach issues in their workflow, and the operational issues that she and her team have been working to resolve, to provide for a friction-less patient experience across the length and breadth of their integrated health system.
 

Mark Hagland Judith Welsh