Welcome to the Patient Engagement Executive Handbook Center
The Patient Engagement Executive Handbook
Healthcare leaders are finding now more than ever that engaging patients will be the key to retaining them in a healthcare environment in which choice will be a determining factor in market success. The Patient Engagement Executive Handbook is the definitive paper on all things patient engagement and will serve as THE resource for healthcare executives to turn to for guidance along their journey of engaging patients.
Quick Chat Videos with the Experts
Featuring Dan Sweeney, Senior Vice President of Healthcare at Relay Network
Featuring Matt Thompson, Vice President Global Marketing at Soprano Design
Featuring Robecca Quammen, DBA MBA FACHE, Founder and Chief Executive Officer at HealthITq
Additional Resources
A Healthcare Playbook for Designing Better Patient Experiences
The pandemic brought healthcare front and center and into the daily lives of just about everyone on earth. Unprecedented demand for services . . .
How TriHealth Used Member Segmentation to Customize Outreach
Health plans have historically struggled to effectively communicate with members. Members often ignore plan outreach whether it be via phone, . . .
Independence Blue Cross Improves Member Health and Improves Business Outcomes
As more patient interactions shift to digital engagement solutions, healthcare enterprises must find new ways to meaningfully engage with customers . . .
Engage Your Patients Every Step of Their Care Journey
Patient engagement is a critical factor in the achievement of positive health outcomes. Many studies have shown that patients who are actively . . .
Psychographic Segmentation and its Practical Application
Patient engagement is a critical factor in the achievement of positive health outcomes. Many studies have shown that patients who are actively . . .
The Future of Member
Engagement is Already Here
Is your investment in digital transformation paying off? Healthcare providers, insurers and payers are facing an increase in expectations from . . .
The Top 5 Patient Engagement
Technology Mistakes, and How to Avoid Them
With patient engagement technology, organizations realize a strong return on investment by reducing 30- day readmissions and ED visits, . . .
The Patient Engagement Executive Handbook
Healthcare leaders are finding now more than ever that engaging patients will be the key to retaining them in a healthcare environment in which choice will be a determining factor in market success. The Patient Engagement Executive Handbook is the definitive paper on all things patient engagement and will serve as THE resource for healthcare executives to turn to for guidance along their journey of engaging patients
Handbook Author
Contributing Voices
Randy Gaboriault
Senior Vice President Chief
Digital and Information Officer
ChristianaCare Health System
Featuring Matt Thompson, Vice President Global Marketing at Soprano Design
Featuring Robecca Quammen, DBA MBA FACHE, Founder and Chief Executive Officer at HealthITq
Featuring Dan Sweeney, Senior Vice President of Healthcare at Relay Network
Psychographic Segmentation and its Practical Application
Patient engagement is a critical factor in the achievement of positive health outcomes. Many studies have shown that patients who are actively . . .
The Top 5 Patient Engagement
Technology Mistakes, and How to Avoid Them
With patient engagement technology, organizations realize a strong return on investment by reducing 30- day readmissions and ED visits, . . .
The Future of Member
Engagement is Already Here
Is your investment in digital transformation paying off? Healthcare providers, insurers and payers are facing an increase in expectations from . . .
A Healthcare Playbook for Designing Better Patient Experiences
The pandemic brought healthcare front and center and into the daily lives of just about everyone on earth. Unprecedented demand for services . . .
Independence Blue Cross Improves Member Health and Improves Business Outcomes
As more patient interactions shift to digital engagement solutions, healthcare enterprises must find new ways to meaningfully engage with customers . . .
Engage Your Patients Every Step of Their Care Journey
Patient engagement is a critical factor in the achievement of positive health outcomes. Many studies have shown that patients who are actively . . .
How TriHealth Used Member Segmentation to Customize Outreach
Health plans have historically struggled to effectively communicate with members. Members often ignore plan outreach whether it be via phone, . . .
The traditional staffing model is outdated. The best healthcare IT professionals deserve the best opportunities. The best opportunities deserve the best talent. HealthITq is an online, on-demand platform that streamlines IT and other healthcare resource selection processes.
PatientBond provides a patient engagement platform that uses sophisticated, scientific methods for understanding and influencing healthcare consumers’ decisions and behaviors. PatientBond integrates a proprietary psychographic segmentation model with machine learning to identify healthcare consumers’ values, motivations and communication preferences. PatientBond leverages these insights through dynamic, multi-channel digital workflows to personalize two-way, healthcare consumer communications proven to activate desired patient behaviors for significantly better clinical, marketing and business outcomes.
Relay is the “customer for life” SaaS company for healthcare companies to engage with members and patients more meaningfully. Used by hundreds of teams responsible for the member experience of over 70 million customers, the Relay Feed provides you with a dedicated, 1:1 engagement channel for every person you serve. Built for the highest rate, quality and depth of engagement, the Feed is populated from day 1 with high-value experiences: those that benefit you and your patients or members equally
Soprano Design is a leading global communications-platform as a service (CPaaS) solution. Soprano’s flagship omnichannel mobile messaging solution, Soprano Connect, unleashes the communications potential for more than 4,500 enterprise and government customers including more than 150 Global Forbes 2000 companies. Soprano partners with AT&T, Telstra, BT, Vodafone, Orange, Starhub, Smart/PLDT, Celcom and others as a part of its global mobile network operator partnership program. Soprano was founded in 1994 in Sydney, Australia.
Twistle helps care teams transform the patient experience, improve quality, and reduce costs through patient-centered, HIPAA-compliant communication. We offer “turn-by-turn” guidance as patients navigate their health journey - before, during, and after a care episode. A rich library of clinical content and best practices optimizes patient engagement to improve care plan compliance. In addition, Twistle delivers education, coaching, remote patient monitoring, and assessment forms to regularly connect patients and care teams, delivering a more comprehensive patient experience that saves valuable staff time, improves patient satisfaction and clinical outcomes, decreases avoidable readmissions and ED visits, and reduces the length of stay.