Larry Armstrong, Revenue Cycle Practice Leader for IBM Watson Health, will share insights on how organizations can instill a culture of continuous improvement and deliver breakthrough financial results through a combination of process improvement and innovative technology.  This session will cover the fundamental steps in the journey of building reliable and predictable processes, while overlaying robotic process automation, predictive analytics and artificial intelligence.  
 
Learn how this approach has helped organizations improve communication among staff and departments and drive similar results including:

• 75 percent reduction in denial write-offs
• 15 percent reduction in A/R days
• 30 percent decrease in the number of days from a patient’s discharge to-bill date
• 45 percent reduction in employee turnover

Join Mark Hagland, editor-in-chief of Healthcare Innovation and Jameson Norton, President at Vanderbilt Psychiatric Hospital & Outpatient Services; and the Executive Director at Vanderbilt Behavioral Health for in-depth discussion on emerging behavioral health trends, care management changes during the time of COVID and Jameson's unique experience of serving as the Chief Administrative Officer for the State of Tennessee's Nashville COVID-10 Care Sites.

How will the telehealth revolution continue to evolve in a our new world---or at least in one where in-person visits get back on track? This is a key question that could shape this healthcare sub-sector for years to come, particularly given the many virtual care-based flexibilities and waivers granted by CMS in the face of the pandemic. We talk to the leaders in this space who offer valuable insights into what the future looks like, and when they believe telehealth will simply be a part of “health.”