10:00 AM - 11:00 AM (CDT)


Join Erin Holt Coyne, the Chief Public Health Informatics Officer for the State of Tennessee to have an in-depth discussion with our editor-in-chief, Mark Hagland, on how community-sourced data has been used to care for patient populations across the state.





12:30 PM - 1:00 PM (CDT)
Industry Partner Spotlight


Join Ivanti for in-depth discussion on how IT and security leaders can continue to provide top-tier service to their internal customers and keep the enterprise secure during the time of rapidly changing business demands. This session will focus on delivering IT resources, the current cyber threat landscape in healthcare and provide tips for IT and security professionals to use within their own organizations.





2:00 PM - 3:00 PM (CDT)
Tailboard Talk


EMR usability, as well as the efficiencies of a well-built EMR, are hugely important for physicians. Join our panelists to discuss how they build a culture of partnership between physician and clinician users, and IT personnel, to drive a quality EMR experience, increase EMR engagement and helping users focus on opportunities for EMR success in their organizations.
Discussion topics include:

  • Developing a non-bureaucratic governance structure that allows for changes to be made quickly to the EMR when needed
  • How they developed initial training programs, recognizing that the quality and duration of initial training are the top predictors of an individual’s EMR success
  • Building a culture of sharing, continuing education to support mastery of the EMR and helping clinicians become superusers by training them not only to successfully get data into the EMR but also to efficiently get data out of the EMR
  • Building a quality EMR – cutting through the hype and choosing a vendor that work for their organization, based on best practices and feedback from the users




Session presented in partnership with:

Session supported by:


11:30 AM - 12:00 PM
Industry Partner Spotlight


Larry Armstrong, Revenue Cycle Practice Leader for IBM Watson Health, will share insights on how organizations can instill a culture of continuous improvement and deliver breakthrough financial results through a combination of process improvement and innovative technology.  This session will cover the fundamental steps in the journey of building reliable and predictable processes, while overlaying robotic process automation, predictive analytics and artificial intelligence.  
Learn how this approach has helped organizations improve communication among staff and departments and drive similar results including:

  • 75 percent reduction in denial write-offs
  • 15 percent reduction in A/R days
  • 30 percent decrease in the number of days from a patient’s discharge to-bill date
  • 45 percent reduction in employee turnover




Session supported by:

12:30 PM - 1:00 PM
Provider Spotlight


Join Mark Hagland, editor-in-chief of Healthcare Innovation and Jameson Norton, President at Vanderbilt Psychiatric Hospital & Outpatient Services; and the Executive Director at Vanderbilt Behavioral Health for in-depth discussion on emerging behavioral health trends, care management changes during the time of COVID and Jameson's unique experience of serving as the Chief Administrative Officer for the State of Tennessee's Nashville COVID-10 Care Sites.


2:00 PM - 3:00 PM
Tailboard Talk


How will the telehealth revolution continue to evolve in a our new world---or at least in one where in-person visits get back on track? This is a key question that could shape this healthcare sub-sector for years to come, particularly given the many virtual care-based flexibilities and waivers granted by CMS in the face of the pandemic. We talk to the leaders in this space who offer valuable insights into what the future looks like, and when they believe telehealth will simply be a part of “health.”



Thank you to our Sponsors and Partners