Southern California Health IT Summit Agenda

Tuesday, April 23, 2019
7:45 AM
Networking
8:45 AM
9:00 AM
Keynote Presentation
 
The healthcare landscape is changing rapidly with megatrends like precision medicine, consumerism, virtual care, and clinician burnout discussed in both the executive suite and the media. In this presentation, Dr. Longhurst will share the insights of a physician CIO on these trends and related health IT implications.
 
 
 
9:30 AM
Featured Presentation
 
Struggling with low Personal Health Record adoption rates, Maricopa Integrated Health System put together a robust plan to increase their activation rate, and drive adoption of PHR features amongst their patient population.  The success of the program put them among the leaders nationally in PHR adoption, and the system has taken that success and pushed use of advanced features to promote patient-centered care and reduce disparities for their safety net population.  This session will describe their approach, their successes, and present insight into PHR usage, while posing opportunities for the future.
 
 
10:00 AM
T2 Talk
 
The signs of disruption in the healthcare industry are everywhere: Massive mergers. Major employers test driving new data-driven employee-based population health and preventive care programs. A major online retailer acquiring a pharmacy benefits administrator. 
 
It’s an exciting and transformational time for the healthcare market. Patients can benefit from better information about health choices. Physicians can be more confident about treatment plans with greater visibility into outcomes. Even the potential to realize the promise of personalized medicine and targeted therapies without risking patient privacy. 
 
Faced with all of the challenges and complexities of today’s healthcare environment, how can you accomplish your mission? 
 
One theme is clear: Data is the future of healthcare. During this session, I’ll help you understand: 
 
  • How data is the driving force underlying emerging technologies like artificial intelligence, (AI); analytics and applications in the cloud
  • Why you must manage data as a strategic, enterprise asset to improve decision-making speed and accuracy, and promote more seamless change management 
  • What the five key areas are that are critical for successful data management within your organization
 
 
10:30 AM
Networking
 
Join your fellow attendees to discuss what you've learned in the morning sessions and make new connections.
 
11:15 AM
Innovator Awards Spotlight
 

Join Healthcare Innovation in honoring the 2019 Innovator Award winners. Leaders at UnitedHealthcare have implemented a program that is incorporating social determinants of health data into clinician workflow processes in order to improve care management and enhance plan members’ health. 


Sheila Shapiro, National Vice President, at United Health Group, joins Mark Hagland for a conversation on her United Health Group created a first-of-its-kind, industry-wide model that standardizes and integrates consumer self-identified social determinants of health (SDOH) barriers allowing for referral assistance and outcome measurement at scale. 
 

 
 
11:45 AM
T2 Talk
 
The process of big data mining, including normalizing and analyzing data, and finding areas of cost reduction and quality improvement, consumes valuable time and effort for healthcare organizations. If healthcare organizations can shift their efforts to support immediate critical improvement programs while tracking success or failure, they can begin to drive meaningful information at the point of care for better decision making. 3M will talk about how it's tackling this problem to augment the efforts that your organization has invested in.
 
 
 
12:15 PM
Networking
1:00 PM
Provider Spotlight

The information services (IS) team at the University of Illinois Hospital and Health Sciences System (UI Health) was challenged by the executive team to improve customer service, to incorporate service delivery standardization, to simplify processes, to improve transparency, and to implement best practice ITIL workflows. Accepting the challenge from the Executive Team, over the course of many months the IS department embarked on a process to completely overhaul the service delivery program. During the course of this program, we struggled with how to change the IS department culture from an old “help desk” paradigm to an integrated, service-oriented culture. We found that we needed to do a complete process re-design, embracing transparency, implementing best practice workflows, and overall simplifying and standardizing. During this program implementation, the group worked to overcome many preconceived notions by the department, including a mindset of “this is how we’ve always done it.". Discussion topics include: 
 
  • Describe the key aspects of a service delivery improvement project
  • State the benefits of focusing on process first and ensuring stakeholder inclusivity
  • Define the future state workflows for incident, change, problem, knowledge, and request management
  • Describe the approach used to assess department readiness to transition to the new future state workflows
  • List the outcomes of the implementation, focusing on the associated metrics and dashboards for service delivery improvement
 
        
 
1:45 PM
Networking
2:15 PM
T2 Talk
 
This session will focus on best practices from healthcare organizations who are utilizing analytics and aggregation tools to make their data meaningful and extract value from it.
 
 
 
2:45 PM
Featured Presentation
 
Breaches are on the news seemingly weekly, as organizations are struggling to secure their data. Phishing attacks are proliferating and going after our workforce. Ransomware has taken several victims and is also escalating. Healthcare organizations have become prime targets.

In this talk, I will share strategies to combat the rise of cybercrime, and how to make your networks more secure. I will discuss administrative, technical, and physical security controls. 
  • Have you built a sustainable and dynamic Information Security Plan? Have you shared this with upper management and gotten their buy-in and support?
  • Have you initiated a balanced Security Awareness Program? Are you regularly running scans of both your network and your applications? Are you monitoring your network to detect unusual activity? What about when that dreaded intrusion into your network occurs? Do you know what to do?
  • Are you testing and evaluating your security controls on a regular basis? How often do you test your Disaster Recovery Plan and your Incident Response Plan? Do you have the right people on your IR team?
We are entrusted with highly sensitive data. We must utilize best practices, but they cannot be "best" unless they employ both best privacy and security practices. Come learn if you are doing this and ensure that you indeed protect your confidential information.
 
Don't allow your organization to become the next victim of a breach. 
 
 
3:15 PM
Interactive Exercise
 
In this engaging, interactive exercise the Health Information Sharing and Analysis Center team we'll walk attendees through a real-world scenario of a healthcare organization experiencing a business email compromise. Clinical and IT team members alike will collaborate with one another to identify solutions that limit the damage of the intrusion through an email phishing attempt.
 
3:45 PM
Panel Discussion
 
Our panelists will discuss how they are improving revenue cycle staff performance, operational efficiencies and financial outcomes in their organizations.
 
Discussion topics include:
 
  • How data preparation, analytics and visualization are a key component to revenue cycle management 
  • Patient engagement and provider engagement strategies and how to identify drivers of and measure billing satisfaction
  • Developing metrics and reporting tools that help monitor the entire claims process
 
4:30 PM
Featured Presentation
 
This will be a 30 minute presentation on how Tahoe Forest Hospital District is looking at ways to reduce their overall IT spend while also bringing best in class solutions to their end users. 
 
  • Networking Infrastructure
  • Training innovations
  • Hosted EHR
  • Hyperconverged Infrastructure
 
 
 
5:00 PM
 
Join your fellow attendees at the end of the day to toast what you've learned and the new connections you've made.
 
Wednesday, April 24, 2019
7:45 AM
Networking
8:30 AM
Networking
8:45 AM
Keynote Presentation
 
After nearly a decade of national and local pressure to advance towards value based payment models focused on care of a population, what have we learned?  While the push to value based care continues, the landscape has not moved as quickly as many expected.     Understanding this landscape requires looking at both the national policy level and exploring the experiences of one of the most successful Medicare ACOs in the country. In this talk, Dr Whitfill will review both of these topics and highlight how new models of technology and care are required to succeed in a value based model.
 
 
9:30 AM
Featured Presentation
 
The evolution of Artificial Intelligence, Machine Learning, and Distributed Ledger Technologies has presented multiple privacy and security challenges.  Rapid adoption of these technologies without consideration for them has already led to a number of challenges across the technology landscape.  With this rapid evolution comes the need to adapt new paradigms.  In this session, Mitchell Parker will go over some of these new technologies, how they are causing a corresponding increase in security, and how they can reduce risk.
 
 
 
10:00 AM
Provider Spotlight
 
The use of Business Intelligence tools within Healthcare has become a common replacement to the use of static Excel files and email sharing. This presentation will go through the evolution of data sharing, data visualization and the use of data within operations to enhance task management, follow-ups and the reduction of redundant communication through embedding real-time visuals within staff’s workflows. 
 
 
10:30 AM
Networking
11:00 AM
Panel Discussion
 
Join our esteemed panel of leaders as they discuss the strategic, cultural and technological transformation required to move their organizations forward in the advancement of their population health programs to support their value -based care efforts.
 
11:45 AM
T2 Talk
 
Join to learn key findings and insights from the Patient Experience study, conducted by HIMSS Analytics. Fielded to both patients and providers alike, this study focused on understanding technology impacts on patient experience (PX) across the care continuum. Findings highlight focus opportunities for technology investments toward what patients truly value.
 
Learning Objectives:
  • Provide an overview of the key findings and insights from the HIMSS Analytics Patient Experience Study
  • Understand the technology strategies providers are using to improve the patient experience and drive improved patient satisfaction
  • Share disparities between the reality of the patient experience and the provider perception of care
 
 
 
12:15 PM
T2 Talk
 
Thanks to advancements in technology, Artificial Intelligence is enabling enterprises to drive innovation, efficiency, customer experience and productivity, while fundamentally transforming the nature of human work. Now that we have access to this technology, we need to shift the burden of monotonous tasks and free humans from the button olympics they are used to performing. Join Sean Lane, CEO of Olive, as he discusses taking the robot out of the human, and building a digital workforce to bring down administrative costs in healthcare.
 
12:45 PM
Luncheon
1:30 PM
Education Partner Spotlight
Cybersecurity
 
Securing medical devices is one of the greatest challenges facing healthcare providers today and, yet, there is little information in the industry regarding best practices, common struggles and how organizations are overcoming them, and which manufacturers are seen as most secure and transparent about vulnerabilities. Join Dan Czech for an overview of KLAS’ recent medical device security study completed in partnership with CHIME, that provides transparency into these important security issues.
 
 
 
Education Partner: 
 
2:00 PM
Panel Discussion
Cybersecurity
 
Medical devices are increasing in software and network connectivity dependency at a rapid pace --- and with the benefits of software and connectivity come vulnerabilities and exposure. From default passwords, to outdated software, to wireless issues, many connected medical devices are not worthy of the trust we or patients put in them. How can we all move forward, together, to ensure patient safety? Join our panelists as they discuss:
 
•    Providing an understanding of the issues surrounding connected medical devices and perspectives on where the healthcare industry stands with medical device security
•    How to identify threats and their potential impact and best practices for securing the networked healthcare organization of today and beyond
•    Understanding risk – working with your fellow executives and leadership teams to effectively demonstrate risk and champion for investments in cybersecurity solutions
•    How organizations are leveraging 3rd party software and services to augment their medical device security strategy
 
Education Partner:
 
2:45 PM