The global pandemic hit public transportation hard – dramatically reduced ridership and revenue. How are transit agencies leading the way to recover passengers’ trust and adapt to the new world? By focusing on improving the customer experience through rebooting routes and service offerings, moving toward high tech/low touch solutions and offering green and clean service. The Transit Industry’s leading evangelist will provide inside information on how this is being done.

Indianapolis Airport Authority Executive Director Mario Rodriguez will share more about how a focus on adding public value through people, facilities, and community engagement has led to the Indianapolis International Airport (IND) consistently ranking, year after year, as the best airport in North America and the nation, based on ease of use, passenger amenities, customer service, local retail offerings, and public art. Mr. Rodriguez will also discuss how IND has maintained its award-winning customer service standards throughout the COVID-19 global health crisis and what passengers trends might suggest about the air travel experience post-pandemic.